Warranty Terms

The warranty refers to material and manufacturing mistakes. In case of warranty we provide the replacement parts after verifying the facts and circumstances:


Large trampoline frames
Large trampoline frames: 5 years (from purchase date)

All other equipment
All other equipment: 2 years (from purchase date)

All other parts (wearing parts)
All other parts (wearing parts): no warranty

Conditions for warranty:
  • sufficient and written evidence of a defect or manufacturing mistake of a product (through image documentation with a precise description of the damage)
  • provide complete and verifiable information about the complaint
  • timely report to Eurotramp or an authorized partner
  • the warranty requirements need to be confirmed by Eurotramp
  • reports of regular maintenance works / services
  • stop of usage after observing a defect until the circumstance is solved
  • proof of serial number on the product label


Warranty excludes:
  • Wearing parts like springs, jumping beds, floor protectors etc. show typical wearing marks ascribing to common usage.
  • The trampoline was repaired or modified by anybody else but Eurotramp Trampolines Kurt Hack GmbH or one of our authorized partners.
  • The trampoline was not repaired and/or serviced with original Eurotramp spare parts and/or even trivial lacks of quality or apitude ensue.
  • The damage was caused by inappropriate use and storage or other insufficient accuracy.
  • The trampoline was damaged by exterior influence.